| Number of policies in force at reporting end date | Number of Complaints Opened by volume by business | |||||||
|---|---|---|---|---|---|---|---|---|
| Product/Service | Provision (at reporting period end date) | Intermediation (within the reporting period) | Number of complaints opened | Number of complaints closed | Percentage closed within 3 days | Percentage closed after 3 days but within 8 weeks | Percentage upheld | Main cause of complaints opened |
| Insurance and Pure Protection | 1.18 per 1000 policies live | 0.74 per 1000 policies sold | 1016 | 1005 | 67.26% | 32.24% | 42.99% | K-Other General Admin/Customer Service |